Whew! Its been a while since I’ve posted anything up here…
My apologies for the unscheduled break in the blog - it seems to me that, no matter how many times I’ve relocated (9 times in the last 15 years!!), it just does not seem to get any easier
Getting the basic stuff up and […]
December 13, 2006 – 5:18 pm
I’ve been reading a lot of articles / series of articles from a lot of people in recent weeks focusing on what agility means, what are the types of business rules, what decision automation means, and how to find out if you are ready for becoming agile in some way or the other, the business […]
By Vish Desai
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Also posted in BRMS, BRE, Business Rules, Business Rules Engines, Business Rules Management Systems, Business Automation, Business Process Management, Workflow, BPM, BI, Agility, Primer, Business Agility Primer
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December 13, 2006 – 1:29 pm
One of the things I’ve noticed is that most people assume that BPM, BI, and BRMS technologies are essentially “server-side” technologies. Something in the term “business” seems to be conjuring up visions of multi-processor server boxes linked to a SAN with huge databases operating on RAIDs somewhere in that mix…
I’ve been continuously surprised by […]
By Vish Desai
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Also posted in BRMS, BRE, Business Rules, Business Rules Engines, Business Rules Management Systems, Call Centers, Mortgage, Loan Origination, Insurance, Claim, Underwriting, Business Automation, Finance Technology, Compliance, Business Process Management, Workflow, BPM, BI, Client side business rules
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December 12, 2006 – 3:59 pm
I came across the text of the speech given by Richard Ward, the CEO of Lloyds on improving customer service processes…. interesting read about what customers want, what they are getting, and how to bridge the gap.
What are Lloyd’s customers saying they need from insurance companies?
“The key areas customers want us to improve remain: speed […]
By Vish Desai
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Also posted in BRMS, BRE, Business Rules, Business Rules Engines, Business Rules Management Systems, Insurance, Claim, Underwriting, Business Automation, Compliance, Business Process Management, Workflow, BPM, BI
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December 11, 2006 – 5:36 pm
Came across the “Where to start with use cases” blog post by Seilevel - it talks about how to decompose a proposed IT system into manageable chunks [process decomposition] that can be given off to the architects / leads / programmers for further development.
This post by Kushal on the problems with too much process decomposition […]
By Vish Desai
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Also posted in BRMS, BRE, Business Rules, Business Rules Engines, Business Rules Management Systems, Business Automation, Business Process Management, BPM, BI, Requirements, Use cases
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December 7, 2006 – 2:03 pm
Came across Katherine’s article, “What an Experience“, on the financetech.com website - she talks about BAI’s research project on how banks can attract and retain customers in a world where financial services are increasingly becoming commoditized.
What caught my eye is this…
“Customers want more when it comes to branch staff knowledge, including knowledge of the customers’ […]
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