Business Rules use-cases and other stuff

I had posted a while back on the “Business Agility Primer” - I’d promised that I want to get it done and over with by 15th Jan… So, I have been preparing a lot of material, etc. for the primer series - things like the capabilities of BRE / BRMS, BPM, ESB, BI, ECM / CMS / DMS, etc. The basic focus was on how they can be integrated with each other to provide far more “agility” than each one can provide by itself.

One place where I am stuck is finding an overall “context” to put all this information in - I mean, just writing post after post on this subject will be of little use unless readers can relate it all to a business use-case that they are familiar with.

Ideally, I want an example business use-case where business processes, business policies / business rules, metrics, regulations, documentation requirements, etc. change often enough to justify the use of “agile infrastructure software”.

Remember, I have been trying to get a hold of a business use-case that ALL of us are familiar with, and not just a few people in certain verticals.

In this context, my thoughts on this have wandered towards the usual suspects - insurance [claims processing], mortgage [anything in the loan origination life-cycle], human resources [hiring, appraisal processes], and telecom [billing] - I am assuming that most of us have been through at least one accident, applied for mortgage, paid cell-phone bills, or hired / appraised someone at work.

Now, my current traveling schedule means that there is no way I will be able to post on this topic till the end of this month. However, I can certainly think about it…

So, if you come across this post and are interested in contributing, please do send me your thoughts on which business use-cases I should consider. You can leave a comment, or send me an email.

Do remember that, when you are suggesting a business use-case, it has to fulfill 2 separate but essential criteria - it has to be in a constant change of flux, and it must be something that people will understand & relate to based on their daily experiences.

Over to you, guys…